Shurco Fleet Services Return Policy
We want every customer to be satisfied with their purchase. Please review the guidelines below for returning products and requesting refunds or replacements.
Eligibility for Returns
• Returns are accepted within 30 days of delivery unless otherwise stated.
• Products must be unused, in their original packaging, and in resalable condition. Including all accessories, manuals, and documentation.
• Custom-made, special-order, or clearance items are non-returnable unless defective.
• Proof of purchase is required for all returns.
• We reserve the right to deny returns if items are used, damaged, or incomplete.
Return Authorization
• All returns require a Return Merchandise Authorization (RMA) number issued by our Customer Service team. Unauthorized returns may be refused and returned to the sender.
• To request an RMA, contact us with your order number and reason for return.
Return Shipping Costs
• Customers are responsible for return shipping costs unless the product arrived defective or was shipped in error.
• Returns should be shipped using a trackable service. We are not responsible for lost or damaged return shipments.
• If the return is due to our error, we will provide a prepaid shipping label or arrange carrier pickup at our expense.
Refunds and Credits
• Approved returns will be inspected upon receipt. Once approved, a refund or credit will be issued to the original payment method.
• Refunds typically process within 5–10 business days after the return is received and inspected. Depending on your bank or credit card issuer, funds may take additional time to reflect in your account.
• Shipping charges from the original order are non-refundable unless the return was due to our error.
• A restocking fee of up to 20% may apply to returns that are not defective or incorrect.
Exchanges and Replacements
• If you received a defective or incorrect product, we will send a replacement at no additional charge.
• Exchange requests must be made within 30 days of delivery and require an RMA.
Non-Returnable Items
The following items cannot be returned:
• Custom-made or special-order products
• Clearance or final-sale items
• Used or installed products
• Items damaged due to misuse or improper installation
• Digital or downloadable products, once delivered.
Damaged or Defective Items
• All products must be inspected upon delivery. Any shortages or damages must be reported within 5 business days of receipt.
• Claims for shipping damage should be filed with the carrier, but we will assist you in the process.
• Defective products covered under warranty will be repaired or replaced in accordance with the manufacturer’s policy.
Cancellations
• Orders may be canceled before shipment by contacting our Customer Service team.
• If an order has already shipped, it must be processed as a return under the terms above.
• Custom and special-order products cannot be canceled once production has started.